By : Kompas.com
Client is king. This slogan seems to already be thinking that they were obliged to work at the vanguard of the sales or customer service. However, it still ticks when there is "king", which is annoying. Need own tricks to make The King was pleased, and even current affairs.
Science is science to serve clients that require strategies and tactics that are not underestimated. Just like going to face the battle, you also must know whom you are dealing with. Understandably, various client character. Moreover, the incoming pain in the ass category. But still, everything can be made on your knees. Here, several types of clients that are considered 'miraculous', plus deal with the solution.
- The long-winded
You've explained at length about the product or service offered, when prompted to ask, he even confused himself with the question. A wants to ask, but what outward instead of questions B.
Solution: You should hold on to standardize the answers you have prepared the company. Instead, focus on the issues in question. When he was asked several questions, pull the red thread of the question. Avoid answering questions not asked.
- The Grumpy
This type can be detected early on, eg very unfriendly attitude. Her face is often seen bent eight. Difficult cooperative. Just a small mistake can trigger anger. And, when angry, he did not hesitate blurted out her anger spilled on you while in front of people.
Solution: whatever he is upset, you dituntunt patient. Do not interrupt her, because that would make him more explosive. Wait until there was a pause, just talking. Talk out your defense diplomatically. Use a simple sentence that he understands, lower the tone of your voice. Once you explain the problem sits, give him a solution. Avoid using the word I but we. This is so you're not too hurt by the client's anger was not directed at you personally.
- The Seeker Mistakes
This type of happy clients comparing. Nobody looks good in his eyes. For some reason, they can always find an opening to see your mistakes. And mistakes can be your trump card to push you.
Solution: Accuracy is very necessary to deal with clients like this. Be very careful in explaining your product or program to him. Learn in depth product knowledge, and its weaknesses and strengths. Lyrics are also other products for comparison. The more you know your product, you have powerful weapons to win the argument with them. So you do not seem hesitant to make him free to press you.
- The Super nag
Sepertin client wants this lot. Given a second request, given a discount of ten asked for twenty. Everything is too trivial to be his concern. Worse, he can mess up your work because it was considered not fit his taste.
Solution: Dealing with fussy clients like this jurusnya only one patient. Position yourself as the best advisors that will slowly create an emotional attachment. This will make the client more easily controlled. Deal with client requests wisely. Do not rush to be rejected. Instead, he hustled to indulge. Give them alsan to say yes, for example by bringing forward the benefits they would get if they think you are.
- The Seeker support
This type of client will usually be all around a lot "dwarfs" who contribute in making a decision. As a result, he never settled decision. The decision will be constantly changing depending on who among the loudest kurcacinya 'sing'.
Solution: Set up more time for him. Make him 'listen' to you. If necessary, do the wrong approach, a close friend who he used to hear his opinion. Maybe he can be your funnel to 'heat-manasinya.' If he had taken the decision, immediately make an agreement or commitment on paper before changing his mind again. There pamungkasyang ways you can use to pave roads. Make him a friend. Use a personal way to approach them. Sometimes personal persuasion is more wear on certain people.
Job Vacancy , Indonesia Job , Job Indonesia
Client is king. This slogan seems to already be thinking that they were obliged to work at the vanguard of the sales or customer service. However, it still ticks when there is "king", which is annoying. Need own tricks to make The King was pleased, and even current affairs.
Science is science to serve clients that require strategies and tactics that are not underestimated. Just like going to face the battle, you also must know whom you are dealing with. Understandably, various client character. Moreover, the incoming pain in the ass category. But still, everything can be made on your knees. Here, several types of clients that are considered 'miraculous', plus deal with the solution.
- The long-winded
You've explained at length about the product or service offered, when prompted to ask, he even confused himself with the question. A wants to ask, but what outward instead of questions B.
Solution: You should hold on to standardize the answers you have prepared the company. Instead, focus on the issues in question. When he was asked several questions, pull the red thread of the question. Avoid answering questions not asked.
- The Grumpy
This type can be detected early on, eg very unfriendly attitude. Her face is often seen bent eight. Difficult cooperative. Just a small mistake can trigger anger. And, when angry, he did not hesitate blurted out her anger spilled on you while in front of people.
Solution: whatever he is upset, you dituntunt patient. Do not interrupt her, because that would make him more explosive. Wait until there was a pause, just talking. Talk out your defense diplomatically. Use a simple sentence that he understands, lower the tone of your voice. Once you explain the problem sits, give him a solution. Avoid using the word I but we. This is so you're not too hurt by the client's anger was not directed at you personally.
- The Seeker Mistakes
This type of happy clients comparing. Nobody looks good in his eyes. For some reason, they can always find an opening to see your mistakes. And mistakes can be your trump card to push you.
Solution: Accuracy is very necessary to deal with clients like this. Be very careful in explaining your product or program to him. Learn in depth product knowledge, and its weaknesses and strengths. Lyrics are also other products for comparison. The more you know your product, you have powerful weapons to win the argument with them. So you do not seem hesitant to make him free to press you.
- The Super nag
Sepertin client wants this lot. Given a second request, given a discount of ten asked for twenty. Everything is too trivial to be his concern. Worse, he can mess up your work because it was considered not fit his taste.
Solution: Dealing with fussy clients like this jurusnya only one patient. Position yourself as the best advisors that will slowly create an emotional attachment. This will make the client more easily controlled. Deal with client requests wisely. Do not rush to be rejected. Instead, he hustled to indulge. Give them alsan to say yes, for example by bringing forward the benefits they would get if they think you are.
- The Seeker support
This type of client will usually be all around a lot "dwarfs" who contribute in making a decision. As a result, he never settled decision. The decision will be constantly changing depending on who among the loudest kurcacinya 'sing'.
Solution: Set up more time for him. Make him 'listen' to you. If necessary, do the wrong approach, a close friend who he used to hear his opinion. Maybe he can be your funnel to 'heat-manasinya.' If he had taken the decision, immediately make an agreement or commitment on paper before changing his mind again. There pamungkasyang ways you can use to pave roads. Make him a friend. Use a personal way to approach them. Sometimes personal persuasion is more wear on certain people.
Job Vacancy , Indonesia Job , Job Indonesia
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